Shipping Return and Refund Policy
Our online store is currently open. With the health and safety of our team and community in mind, we are currently making jewellery as well as packing and shipping orders from our back office in Mumbai. While we are fulfilling orders as frequently as possible, please allow for the possibility of slightly delayed shipping time than our usual 2-3 business days, based on order & requirement. We are incredibly grateful for your patience and support as we continue to navigate this new reality and shift towards working full-time.
Silver Smith is committed to ensuring full customer satisfaction with respect to the products available on our website, security & customer assistance. However, if you are not happy with the product, you can choose to return the order.
NOTE: You shall return the defective product unused and in the same condition as you have received it, in its original packaging, along with the invoice for a refund. You are required to report the defect within 7 days of receipt of the product either by calling us or writing to us. For the refund on the returned defective product please check the section on Refund below.
7- DAYS RETURN POLICY FOR DOMESTIC ORDERS ONLY
In the unlikely event that the order delivered is in damaged condition, or otherwise, you can return the product unused and in the same condition as you received it, in its original packaging, along with the invoice and get the refund. Our courier partner will collect the order from the address provided by you and will get it back to us.
RETURN CHARGES
Domestic Order: Our courier partner will collect the order from provided address (within India). Customers need not pay any shipping charges to return the product.
HOW TO INITIATE THE REFUND PROCESS?
1. Customers should contact Silver Smith’s customer support or write us within 7 days from the receipt of the product.
2. Customers should not return the product before receiving a confirmation mail from Silver Smith about the same.
3. All the products must be returned in their original condition, unaltered and unused.
4. Provide the invoice/guarantee card into the package for the return process. Without the above, returns will not be processed.
NOTE: We shall not entertain any request after 7 days from the date of receipt of the product.
REFUND
We shall process the refund once we receive the product. The product must be in unused condition, in its original packaging along with its original tags and invoice, failing which refund may not be possible.
Once the refund process has been initiated, the amount will be directly refunded to your account via the same mode through which the transaction was made or through cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use).
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of returned product(s) at the back office.
DOMESTIC ORDER:
In case of domestic order (where the product is shipped within India) 100% refund will be made.
In case the customer pays online then the amount will be refunded within 7-15 working days from the receipt of the returned product(s) at the warehouse of Silver Smith.
Privacy Policy
We reserve the right to not allow the exchange of jewellery products due to the differential that may arise, as no two products will have the exact weight & hence the price will differ. Please note that our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices will also change.
However, if you choose to cancel the order(before shipment) or return the product because of receiving it in damaged condition, the refund will be made directly to your account or issued by cheque (amount would be refunded through cheque, only in cases where the debit/credit card used by the customer while placing the order is not in use).
Prices on our website are subject to change without notice. Please expect that you will be charged the price for the jewellery as it is listed on the day of purchase.
EXCHANGE:
We regret to inform you that exchange of products is not possible for the products bought from our website.
We understand that your privacy is important to you and we respect that. We ensure you that Silver Smith maintains complete confidentiality of the details that you have shared with us and will not share it with any third party subject to Government on-demand and with prior intimation to you.
We may ask for certain details such as name; date of birth; e-mail address; residential address; contact number etc for registration purposes or for giving feedback, contests, newsletters and placing an order. At any point in time, you can unsubscribe to our newsletters or any other information which you may receive from Silver Smith.
Also, for enhanced security, Silver Smith does not accept any financial information on its servers. All information entered by the customer is directly received through our payment gateway and are transmitted to their respective bank’s servers. All this is done through an industry-standard encryption protocol known as SSL (Secure Socket Layer).
The payments on our website are processed by a third party who has signed a non-disclosure agreement with us and therefore, are not allowed to share any personal information of the customers.
